Frequently Asked Questions/Troubleshooting

Below are some frequently asked questions and troubleshooting items that you may have about the vehicle.

Q: How do I set the vehicle clock?
A:

For vehicles without navigation, see Setting the Clock. For vehicles with navigation, the time is automatically set using GPS signals.

Q: Why doesn’t the vehicle start when I press the ENGINE START/STOP button?
A: The brake pedal must be pressed to start the vehicle.
Q: What is the AUTO setting on my headlight lever?
A: When in the AUTO position, the vehicle’s exterior lights will automatically turn on or off depending on the ambient lighting.
Q: Why won’t the driver’s door unlock when I grab the door handle, even though the keyless access remote is within range?
A: If you pull the handle too quickly, the system may not have time to confirm the door is unlocked. Wait to hear a beep to confirm the door is unlocked. If you are wearing gloves, the system may be slow to respond.
Q: After my battery was disconnected or went dead, the audio system is asking for a code. Where do I find this?
A: In most cases, you do not need to enter a code. Turn on the vehicle, then press and hold the audio power button until the system reactivates.
Q: Why can’t I operate Pandora®*13 through the audio system?
A: Audio may be streaming through Bluetooth® Audio. Make sure Pandora®*13 mode is selected and the phone cable is properly connected to the USB adapter. Some phones may prompt you to “Allow” a connection.
Q: Is my phone compatible with Bluetooth® features? How do I pair my phone?
A:

U.S. customers can check phone compatibility and get more information by visiting handsfreelink.com. Canada customers can phone (855)-490-7351 for any HandsFreeLink® related inquiry. For pairing instructions, see Pairing a Phone .

Q: Every time I press the Talk button, the system gives me voice prompts *1. Can I turn these off?
A:

You can press the Talk button a second time to interrupt the guidance. Or, you can turn guidance on or off permanently via System settings. See Voice Portal Commands.

Q: The amber indicator with a tire and an exclamation mark is on. What do I do?
A:

Either your tire pressure is low or you recently filled a tire. See Tire Pressure Monitoring System (TPMS).