Emergency Call (eCall)*

Detail
Your vehicle may NOT be able to connect to a PSAP operator if:
  • The 12V battery is too low.
  • Your vehicle is in an area without adequate cellular coverage.
  • There is a problem with the eCall system itself or its peripheral equipment such as the microphone or speakers.

Automatic emergency call

If your vehicle is involved in a collision, the vehicle will attempt to connect to a Public Safety Answering Point (PSAP) operator. Once a connection is established, your location information will be sent to a PSAP operator with whom you will be able to speak.

When an emergency call is initiated, the vehicle speakers are disabled so that you can hear the operator.

When the power mode is set to ON, the eCall indicator lights up in green for 1 second, then in red for 1 second.

If the eCall system is working properly, the indicator will light up in green.

  • Green: eCall system is ready.
  • Blinking in green: eCall system is connected and making an eCall to a PSAP operator.
  • Repeating a pattern of short flashes of the red light: The eCall system has failed to connect to an operator. The eCall indicator will continue this pattern for 5 seconds, then it will light up in green.

If the 911-based eCall system is disabled in the event of a critical system failure, the following warning will be given to the occupants of the vehicle:

  • Red or blacked out: A problem with the eCall system has occurred. If the indicator stays red or blacked out even after you have restarted the vehicle, have the system check by a dealer.

Manual emergency call

If you need to make an emergency call, you can establish a connection manually. Press the SOS button and hold it for more than 0.5 seconds.

To cancel a call, press the SOS button for more than 2 seconds, before 10 seconds has elapsed since the SOS button was pressed.

The SOS button is protected by a cover. Open the cover to gain access.

When an emergency call is initiated, the vehicle speakers are disabled so that you can hear the operator.

Detail
Do NOT press the button while you are driving. If you need to contact an operator, park the vehicle in a safe place before you make a call.

If the eCall system at first fails to connect to a PSAP operator, it will try again until a connection is established. However, if 30 seconds have elapsed since the first try was attempted, the system will no longer attempt to establish a connection.

The SOS button does not cancel a call once the system is connected to an operator.

* Not available on all models