SERVICE EXPRESS SYSTEM REQUIREMENTS

Personal Computer (PC)

  • Laptop or desktop computer
  • Intel or AMD processor: 2.0 GHz or higher
  • Keyboard & mouse
  • Memory (RAM): 1GB or higher
  • Hard Drive Space: 20 GB or more
  • Floppy Drive: not required
  • USB: 1.0 or higher
  • Network Card: 10/100/1000 Mbps Ethernet
  • Optical Drive: 16x DVD-ROM
  • Video Resolution: see Display Requirements
  • Sound Card: 1 channel audio or higher
  • Internal or external audio speakers

Operating System

ServiceExpress Requirements:
Windows 2000, XP, or Vista

USA Tool Requirements:
Smart Cable- Windows 2000 or Windows XP 32bit
HDS- Windows XP 32bit or Windows Vista 32bit

Canada Tool Requirements:
HDS- Windows XP 32bit or Windows Vista 32bit


Display

  • Recommended display resolution is 1024 x 768 with the large font setting.
  • 800 x 600 will work, but some procedures work better at the higher resolution.

Web Browser

ServiceExpress requires Microsoft Internet Explorer 6.0 or higher

  • Earlier versions of Internet Explorer are not supported.
  • Mozilla, Netscape, AOL, or other browsers are not supported.
  • Internet connection: 56k or faster.

Viewer Requirements
  • ServiceExpress requires Adobe Acrobat Reader version 6 or higher.
  • To download the latest version of Acrobat Reader, click here
    NOTE: Uninstall prior versions of Acrobat Reader before installing the recommended update. For more detailed information about Acrobat Reader, please visit http://www.adobe.com.

  • ServiceExpress requires Adobe SVG Viewer version 3.03 or higher.
  • To download the latest version of Adobe SVG Reader, click here
    NOTE: For more detailed information about Adobe SVG Reader, please visit http://www.adobe.com.

Internet Explorer Settings

  1. Cookies must be enabled
  2. Javascript must be enabled

Note: These are generally the default settings for Internet Explorer 6 or higher. If you're having browser problems, click here for recommended settings.

 

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