SYSTEM REQUIREMENTS

Personal Computer (PC)

  • Laptop or desktop computer
  • Intel or AMD processor: 2.0 GHz or higher
  • Keyboard & mouse
  • Memory (RAM): 1GB or higher
  • Hard Drive Space: 20 GB or more
  • Floppy Drive: not required
  • USB: 1.0 or higher
  • Network Card: 10/100/1000 Mbps Ethernet
  • Optical Drive: 8x DVD-ROM
  • Video Resolution: see Display Requirements
  • Sound Card: 1 channel audio or higher
  • Internal or external audio speakers

Operating System

ServiceExpress Requirements:
Operating Systems: Windows 7 (32-bit/64-bit), Windows 8/8.1 (32-bit/64-bit), Apple MAC Mavericks, Apple MAC Yosemite
Internet Explorer 10 or 11; Chrome ver.44*, Firefox Ver.40, Safari Ver.8
Note: Due to recent changes made by Google, the current Chrome ver. 45 is not fully supported

USA Tool Requirements
HDS software and J2534software:
Windows Vista Home Premium (32bit only)
Windows Vista Business (32bit only)
Windows 7 Professional (32bit and 64bit)
Windows 8 Professional (32bit and 64bit)

Canada Tool Requirements
HDS: Windows XP 32bit
Windows Vista (32bit only)
Windows Vista Business (32bit only)
Windows 7 Professional (32bit and 64bit)
Windows 8 Professional (32bit and 64bit)


Display

  • Recommended display resolution is 1024 x 768 with the large font setting.
  • 800 x 600 will work, but some procedures work better at the higher resolution.

Web Browser

ServiceExpress requires Internet Explorer 10 or 11; Chrome ver.44*, Firefox Ver.40, Safari Ver.8

  • Earlier versions of Internet Explorer are not supported.
  • Netscape, AOL are not supported.
  • Internet connection: 56k or faster.

Viewer Requirements
  • ServiceExpress requires Adobe Acrobat Reader version 11 or higher.
  • To download the latest version of Acrobat Reader, click here
    NOTE: Uninstall prior versions of Acrobat Reader before installing the recommended update. For more detailed information about Acrobat Reader, please visit http://www.adobe.com.

  • ServiceExpress requires Adobe SVG Viewer version 3.03 or higher.
  • To download the latest version of Adobe SVG Reader, click here
    NOTE: For more detailed information about Adobe SVG Reader, please visit http://www.adobe.com.

Internet Explorer Settings

  1. Cookies must be enabled
  2. Javascript must be enabled

Note: These are generally the default settings for Internet Explorer.

 

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