Known Issues List (Revised 11/1/2021)
Click On Issue For More Details (Most recent issues are highlighted in yellow.)
i-HDS Support Phone Number: (877) 504-3571
It has been reported that using antivirus software such as Symantec, Webroot, McAfee, etc. can result in download and installation errors, J2534 Rewrite errors, and slow performance. It is recommended to Disable/Uninstall the antivirus software if issues persist.
1. i-HDS crashes when opening files
2. Log File Error on i-HDS launch
3. No result shown for HVAC Climate Control Unit Self-Test
4. Cylinder AF Test fails to complete
5. The Snapshot and On-Board Snapshot show different names
6. 10 Speed Transmission gear ratio display does not display correctly
7. Windshield wiper function test inoperative
8. DTC C1100-94 mistakenly displayed
1. J2534 Displays Error 57 when starting up
Immobilizer (VSP Subscribers Only)
1. Immobilizer Setup Tool has no “Back” option to exit (registration loop)
Design Limitations / Other Issues
1. SRS airbag deployed status in DataList may cause confusion
3. Cannot retrieve Security History Data
4. Incorrect Radar Aiming Instructions, MID displays A3 message
5. Vehicles in Stored Data Browser with Brand
6. HDS displays incorrect ECU ID
7. HDS freezes when performing Remote Position test
8. Incorrect BARO Sensor Voltage
9. Vehicle odometer display inconsistent
10. ABS/VSA Data List displays duplicate PID values
11. VTC IN OIL PRESS VTC Test fails
12. Security History reporting incorrect door is setting off the alarm
13. Lighting Function Test fails
No known Reprogramming Design Limitations at this time
Immobilizer (VSP Subscribers Only)
1. False error when installing Remote Starter Kit (2-Way Keyless Failed)
2. Immobilizer Setup Tool stuck on “Wait for a while” screen
3. No Communication with Immobilizer unit
Note: These issues have been confirmed for US spec vehicles and software. These issues may not apply to vehicles and software for other markets.
Known Issues
Diagnostic
1. i-HDS crashes when opening files
Problem Description: i-HDS will sometimes crash when loading a saved Snapshot or Onboard Snapshot. You might receive a message from your operating system to close the program or to wait for the program to respond. This normally happens when the PC has been booted and Snapshot or Onboard Snapshot is attempting to be viewed just after i-HDS start.
Known affected vehicle(s): All vehicles supported by i-HDS
Work Around: The issue is under investigation. You can close the program and wait 5 minutes to attempt opening the files once again or you can wait for the program to respond.
Ref: iHDS-628
2. Log File Error on i-HDS launch
Problem Description: An error message appears when i-HDS is launched. The message tells the user to “See the log file” at the described location. The issue usually happens after an i-HDS update.
Known Affected vehicle(s): All vehicles supported by i-HDS
Work Around: A repair, or reinstall of i-HDS with antivirus software disabled is necessary. To repair, navigate to the Control Panel, then to Programs and Features. Scroll down to find i-HDS and right-click to bring up the context menu. Select ‘Change’ and proceed with ‘Repair’ when the installation wizard launches. For additional support, contact the i-HDS Support Hotline.
Ref: HONCUST-515
3. No result shown for HVAC Climate Control Unit Self-Test
Problem Description: The HVAC Climate Control Unit Self-Test does not provide a test result. The test will turn on the Climate Control. After a few moments, the user is prompted to cycle the ignition OFF and ON. Then the user is taken back to the inspection menu, but there are no test results provided.
Known Affected vehicle(s): 2019 Passport and 2019 Pilot
Work Around: A test result is provided if the test is performed with the engine running.
Ref: HONCUST-833
4. Cylinder AF Test fails to complete
Problem Description: When performing the Cylinder AF Test, the test may stop and present a “Conditions not met” message.
Known affected vehicle(s): 2016-2019 Civic equipped with Turbo Engine, 2018-2019 Accord, and 2019 RDX
Work Around: The test is likely to pass when the engine is started from cold but may fail if the engine reaches operating temperatures and fans turns on. Attempt the test when the vehicle is cold or place a fan in front of the vehicle.
Ref: IHDS-500
5. The Snapshot and On-Board Snapshot show different names
Problem Description: The oil pressure sensor NAME in the Snapshot and On-Board Snapshot screens do not match.
Known affected vehicle(s): 2018 Odyssey with 10 Speed Transmission
Ref: IHDS-374
6. 10 Speed Transmission gear ratio display does not display correctly
Problem Description: The Gear Ratio parameter does not display correctly in i-HDS.
Known affected vehicle(s): 2018 Odyssey with 10 Speed Transmission
Ref: IHDS-394
7. Windshield wiper function test inoperative
Problem description: i-HDS Body Electric Wiper Function Test appears to be operating but will not progress from “now testing” page.
Known affected vehicle(s): 2017 Clarity BEV
Work Around: This Function Test is not available at this time. Refer to help screen and service manual.
Ref: IHDS-389
8. DTC C1100-94 mistakenly displayed
Problem description: DTC C1100-94 mistakenly added.
Known affected vehicle(s): 2016 Civic
Work Around: If this DTC is set, do not follow SIS link from HDS, instead, perform “Brake fluid leakage troubleshooting” as found in the service manual.
Reprogramming
1. J2534 Displays Error 57 when starting up
Problem Description: J2534 displays an Error 57 message when the software is launched from the i-HDS Home Menu.
Known affected vehicle(s): All vehicles
Work Around: If you experience this issue, you will need to run the J2534 application manually. Navigate to “C:\Program Files (x86)\Honda\J2534 Pass Thru” (on 64-bit systems), or “C:\Program Files\Honda\J2534 Pass Thru” (on 32-bit systems). Locate and run “J2534Reprogramming.exe” to continue reprogramming.
Ref: JRWT-69
Immobilizer (VSP Subscribers Only)
1. Immobilizer Setup Tool has no “Back” option to exit (registration loop)
Problem Description: When attempting to “Add a key” that is already registered with a vehicle, there is no Back or Exit option. This may result in a registration loop.
Known affected vehicle(s): Multiple Vehicles affected
Work Around: If this happens you will need to close the application or register a new key with the vehicle.
Ref: HONCUST-599
Design Limitations / Other Issues
Diagnostic
1. SRS airbag deployed status in DataList may cause confusion
Problem Description: In the event an SRS airbag deployment was not initiated by a vehicle ECU (e.g., unintentional deployment during vehicle repair), i-HDS/HDS cannot accurately report status in the SRS DataList.
Known affected vehicle(s): All vehicles that show airbag deployment status in the SRS DataList
Work Around: Please refer to the Service Manual for specific instructions on the careful handling of SRS airbags during troubleshooting and repair. If you believe the SRS unit should have detected the deployment, contact Tech Line for support.
Ref: IHDS-621
2. Cannot perform IMT test
Problem Description: HDS will prompt the user of test not being available for this vehicle.
Known affected vehicle(s): 2005-2006 Honda CR-V
Work Around: The vehicle does not support this function test. If this occurs, consult the service manual and contact Tech Line for support.
Ref: HONCUST-716
3. Cannot retrieve Security History Data
Problem Description: Users receive a failure message with details stating, “i-HDS does not support this function, or a communication error has occurred.”
Known affected vehicle(s): 2017-2020 CR-V LX Trim
Work Around: The 2017-2020 CR-V LX trim does not support this function. Contact Tech Line for additional support.
Ref: IHDS-586
4. Incorrect Radar Aiming Instructions, MID displays A3 message
Problem Description: The instructions in HDS to perform radar aiming do not match the service manual procedure. The MID will also incorrectly display an A3 message but should display an A4 message as described in the service manual.
Known Affected vehicle(s): 2018 Civic 4-door, VIN: JHMFC1...
Work Around: This is a vehicle-side hardware issue with the radar unit on Japan-built 4-door Civics. Current workaround is to follow the instructions on Service Bulletin 19-082.
Ref: HONCUST-888
5. Vehicles in Stored Data Browser with Brand
Problem Description: When viewing Stored Data, some vehicles might have Acura branding in front of the model name. Other vehicles will not have a brand even though they are Acura vehicles. This can make searching for files a bit confusing since some vehicle models will have different locations.
Known Affected vehicle(s): All Acura vehicles
Work Around: Acura vehicles that are supported by the legacy HDS platform will display the Acura branding. Acura vehicles that are supported by i-HDS will not have the Acura branding and can be found in the normal alphabetical order.
Ref: IHDS-291
6. HDS displays incorrect ECU ID
Problem Description: HDS displays “FF FF FF FF FF FF FF” as the ECU ID in numerous sub-systems of the Body Electrical system.
Known Affected vehicle(s): 2017 Civic, 2019 MDX, and possibly other models
Work Around: This is a limitation of the ECU(s).
Ref: HONCUST-795
7. HDS freezes when performing Remote Position test
Problem Description: HDS will freeze when performing the KEYLESS ACCESS Remote Position Test with no option to exit the test.
Known affected vehicle(s): 2019 Pilot
Work Around: This is a vehicle ECU issue with the 19 Pilot. Change the “Key and Remote Unlock Mode” setting to “All Doors” before attempting the test.
Ref: HONCUST-800
8. Incorrect BARO Sensor Voltage
Problem Description: The BARO Sensor Voltage PID is displaying as 0.00 Volts on the Data List.
Known affected vehicle(s): 2018-2019 Odyssey
Work Around: Per system specifications, the BARO Sensor cannot output voltage values. Reference the BARO Sensor pressure value and the service manual to troubleshoot this sensor.
Ref: IHDS-492
9. Vehicle odometer display inconsistent
Problem description: Some vehicles may report mileage to i-HDS that differs from what is displayed on the vehicle instrument panel.
Known affected vehicle(s): All Vehicles equipped with Non-CAN Gauge ECUs
Work Around: Use the information displayed on the vehicle instrument panel.
Ref: IHDS-297
10. ABS/VSA Data List displays duplicate PID values
Problem Description: The ABS/VSA data list will display duplicates of the Yaw Rate Sensor, Lateral Acceleration, and Longitudinal Acceleration sensors.
Known affected vehicle(s): 2018 Honda Accord and 2019 Acura RDX
Work Around: This is a vehicle-side issue that is under investigation.
Ref: IHDS-452
11. VTC IN OIL PRESS VTC Test fails
Problem Description: The VTC TEST IN-VTC will not advance past the warming up stage.
Known affected vehicle(s): 2018 Accord 2.0T and 2019 RDX 2.0T
Work Around: Start the IN VTC Test with ECT Sensor 1 lower than 122 Degrees Fahrenheit.
Ref: IHDS-433
12. Security History reporting incorrect door is setting off the alarm
Problem Description: The HDS Security History is displaying the wrong rear door is setting off the alarm. When the driver’s side rear door sets off the alarm, HDS will display the passenger side rear door was opened and vice versa for the other side.
Known affected vehicle(s): 2012-2015 Honda Civic 4 Door Models
Work Around: This is an ECU issue and cannot be fixed with HDS.
Ref: HONCUST-731
13. Lighting Function Test fails
Problem Description: No Lighting Function Tests under the Body Electric system are functioning.
Known affected vehicle(s): 2018 Accord 2.0T
Work Around: These function tests are not available on this vehicle.
Reprogramming
No known Reprogramming Design Limitations at this time
Immobilizer (VSP Subscribers Only)
1. False error when installing Remote Starter Kit (2-Way Keyless Failed)
Problem Description: The Immobilizer Setup Too will give a failure message when switching to the 2-Way Keyless setting, as instructed, when installing a Remote Starter kit on the 2022 MDX. Although the message states that the switch has failed, the switch does occur and adding remotes can be done.
Known affected vehicle(s): 2022 MDX
Work Around: The issue is under investigation, but you can continue to add remotes as instructed. You can go back to the “2-Way Keyless Setup” option and check the status. Be sure to select “No” if the setting is already set to “2-Way Keyless”.
Ref: HONCUST-1014
2. Immobilizer Setup Tool stuck on “Wait for a while” screen
Problem Description: Adding a remote with the Immobilizer Setup Tool, the registration does not advance passed the “Wait for a while” screen. The registration procedure fails after an extended period.
Known affected vehicle(s): 2017-2019 CR-V, 2019 Pilot, 2019 Passport
Work Around: This is a vehicle ECU issue with 17-18 CR-V and 19 Pilot.
· 17-19 CR-V: Attempt setting the “Door Unlock Mode” to “All Doors” for the CR-V.
· 19 Pilot: Change the “Key and Remote Unlock Mode” setting to “All Doors”.
Placing the remotes approximately 10 feet, or more, away from the vehicle when prompted to remove keys from the vehicle will also help with this issue on both vehicles. Ensure no remotes from other vehicles are in the vicinity.
Ref: HONCUST-800
3. No Communication with Immobilizer unit
Problem Description: User will get prompted with a no communication message with the Immobilizer Setup tool.
Known affected vehicle(s): 2003-2007 Honda Accord and 2004-2006 Acura TSX
Work Around: This is an Immobilizer unit issue. For most occasions, recycling the ignition key and pressing “OK” will allow the user to advance to the next screen.
Ref: HONCUST-702
Closed issues
Diagnostic
1. Incorrect Model Year is displayed
Problem Description: Legacy HDS will display 2022 Model Year as 1992 and i-Troubleshoot through HDS will not be available.
Known affected vehicle(s): 2022 Pilot, 2022 HR-V, 2022 ILX
Work Around: The affected version of HDS is 3.104.030. HDS can still be used for normal diagnostics except for i-Troubleshoot. The issue will be addressed in a future version of HDS.
Ref: HONCUST-1012
2. Unable to print graphs
Problem Description: A “Cannot Print” error message will appear when attempting to print snapshot, OBS, or live graphs with legacy HDS.
Known affected vehicle(s): All vehicles supported by legacy HDS
Work Around: The affected version of HDS is 3.104.030. A separate program, such as Microsoft Snipping Tool, use of the Print Screen function, or the Screen Capture application can be used to print the graph. To find the Screen Capture application, navigate to Start Menu > Diagnostic System > Screen Capture. The screen will be captured when the application is started and can be submitted to Tech Line, if desired. To find the file, navigate to C:\HORWA05DS\STORED FILES\Screenshots.
Ref: HONCUST-1019
Fixed software version and date: HDS 3.104.040 deployed 8-31-2021
3. SWS Initialization fails with Seat Weight Sensor replacement parts
Problem Description: The SWS Initialization function on i-HDS will fail when attempting to initialize replacement seat weight sensors. i-HDS will display a weight limit error as shown in the screenshot below.
Known affected vehicle(s): 2021 TLX, 2022 MDX, 2022 Civic
Work Around: Affected versions of i-HDS are 1.006.033 and older. A patch is available through the Special Tools Hotline. A new version of i-HDS with the fix will soon be available through the Honda Download Manager.
Ref: iHDS-615
Fixed software version and date: i-HDS 1.006.035 deployed 6-22-2021
4. Printing blank pages after Windows 10 Update
Problem Description: i-HDS outputs blank pages when printing various types of files. Although the print preview looks correct, the printout from a physical print or PDF will contain blank pages. The issue occurs after performing a Windows 10 security update released March 9, 2021 or Out-of-Band update released March 15, 2021. Affected updates are KB5000802, KB000822, and KB5000809.
Known affected vehicle(s): All Vehicles supported by i-HDS
Work Around: Microsoft has released a new Windows 10 update to address this issue. Look for KB5001648 in your Windows Update menu. Contact your local IT or call the Special Tools Hotline for support
Ref: iHDS-607
Fixed software version and date: Microsoft Windows update
5. Testman executable is not responding after Windows 10 Update
Problem Description: The legacy HDS program becomes unstable and crashes after updating to the latest Windows 10 May 2020 Update. A “Testman executable is not responding” message will appear when the crash occurs.
Known affected vehicle(s): All Vehicles supported by legacy HDS
Work Around: This issue is under investigation. Currently the only work around is to roll back your Windows to the November 2019 Update (Version 1909, Build OS 18363.836). It is also recommended that you do not update or install the May 2020 Windows update, also known as Version 2004.
To check your current Windows 10 Version, navigate to Settings > System > About, scroll down to Windows Specifications. If you see Version 2004, OS build 19041.264 you will be affected. You can also check your Windows Update History by navigation to Settings > Update & Security > View update history, scroll to Update history, expand Quality Updates, and look for KB4556803.
Ref: HONCUST-970
Fixed software version and date: HDS 3.104.014 deployed 10-05-20
6. Security History Data displays Radio Switch as Alarming device
Problem Description: The Security Data is incorrectly displaying Radio Switch as the device that set off the alarm. This is usually linked to a tailgate circuit issue.
Known affected vehicle(s): 2020 Ridgeline
Work Around: Root cause of why Radio Switch is being displayed is under investigation. If this occurs, contact Tech Line for support.
Ref: IHDS-579
Fixed software version and date: i-HDS 1.006.004 deployed 7-21-2020
7. Failed Data Transfers
Problem Description: Users are prompted with a “File transferred failed. Reason other” or “Sending of saved file is failed.” message when using the ‘Send On Demand’ or ‘Transfer File’ functions in HDS and i-HDS, respectively.
Known affected vehicle(s): All Vehicles
Work Around: Check Honda Download Manager and ensure the latest versions of software are installed. Windows 10 and Honda Extension version 1.0.34 or higher is necessary for the ability utilize TLS 1.2 security protocols.
Ref: N/A
Fixed software version and date: Honda Extension 1.0.34 deployed 4-17-2020
8. i-HDS displays incorrect DTC – U3FFF
Problem description: When viewing the Data List, Line Graph, or Snapshot, the software shows a trigger type of U3FFF instead of the P2422
Known affected vehicle(s): Multiple Models Multiple years
Ref: HONCUST-188
Fixed software version and date: HDS 3.104.002 deployed 4-17-20
9. DTCs do not display when printing ALL DTC files
Problem Description: When printing the ALL DTC files from i-HDS, the DTCs do not display on the printed document.
Known affected vehicle(s): 2018 Accord
Work Around: Locate the ALL DTC file in the following path: [C:\HDS\i-HDS\StoredFiles\AllDTCHealthCheck]. Copy the file to another PC’s desktop and open the file. Attempt the print function at this time. For additional support, contact the Special Tools Hotline.
Ref: IHDS-482
Fixed software version and date: i-HDS 1.005.044 deployed 12-19-19
10. Cannot select PIDs when setting up snapshot
Problem Description: No PIDs are selectable when customizing a snapshot on the FC Powertrain System.
Known Affected vehicle(s): 2017 - 2019 Clarity Fuel Cell
Work Around: A snapshot of the complete DataList is the only option at this time.
Ref: IHDS-528
Fixed software version and date: i-HDS 1.005.038 deployed 10-29-19
11. Cylinder AF Test inaccurate result
Problem Description: The results screen for the Cylinder AF Test displays the status of all cylinders as “Fail (Rich)”, even with passing values. The incorrect results may lead to misdiagnosis
Known affected vehicle(s): All vehicles supported by i-HDS
Work Around: This function test works properly with i-HDS version 1.004.064. The Special Tools Hotline can assist with obtaining this version of i-HDS.
Ref: IHDS-544
Fixed software version and date: i-HDS 1.005.033 deployed 9-12-19
12. Coolant Air Bleeding function error message
Problem Description: An error message is displayed when the user attempts to perform the Coolant Air Bleeding function. The error message states to try again, but further attempts of the function do not work.
Known affected vehicle(s): 2017-2020 MDX Sport Hybrid
Work Around: This function test will work with i-HDS v1.005.016 and previous. Contact the i-HDS Support Hotline to obtain the previous version of i-HDS for this issue.
Ref: IHDS-539
Fixed software version and date: i-HDS 1.005.029 deployed 8-8-19
13. i-HDS continuously restarts
Problem Description: I-HDS continuously restarts when the software is opened, the software will continuously display the launch logo (below), close, and then launch again in an endless loop.
Known Affected vehicle(s): All vehicles supported by i-HDS
Work Around: To stop the software, open the Windows Task Manager, under the “Processes” tab, select iHDS.exe, then select “End Process” to close the program. Then perform a repair or reinstall of i-HDS with antivirus software disabled. To repair, navigate to the Control Panel, then select Programs and Features. Scroll to find i-HDS and right-click to bring up the context menu. Select ‘Change’ and proceed with ‘Repair’ when the installation wizard launches. For additional support, contact the i-HDS Support Hotline.
Ref: iHDS-518
Fixed software version and date: i-HDS 1.005.016 deployed 4-18-19
14. i-HDS displays “An internal error has occurred”.
Problem Description: i-HDS will display an Error message with the description “An internal error has occurred”. This may happen after a re-installation of i-HDS.
Known Affected vehicle(s): All vehicles supported by i-HDS
Work Around: This error does not seem to affect the functions of i-HDS, and the message stops appearing after about a week of i-HDS usage. For additional support, contact the i-HDS Support Hotline.
Ref: iHDS-405
Fixed software version and date: i-HDS 1.005.016 deployed 4-18-19
15. HNT – Locked out message from HDS
Problem Description: A lockout message is displayed when launching HDS stating that transfer files to a remote server has failed or the user has not logged in after an extended period of days.
Known affected vehicle(s): All Vehicles supported by HDS
Work Around: Issue is under investigation. Issue can be resolved by uninstalling HDS by navigating to: Control Panel\All Control Panel Items\Programs and Features and uninstalling Dealer Server CD V10X.XX. After uninstallation, perform a “Check and Install” with the Honda Download Manager to reinstall HDS on the PC.
Ref: HONCUST-831
Fixed software version and date: Honda Extension version 1.0.031 deployed 1-30-19
16. Problem entering VIN when replacing ECU
Problem Description: A “VIN Error” message appears if lower case letters are used when attempting to write a VIN number to a PCM/ECU.
Known affected vehicle(s): All vehicles supported by i-HDS
Work Around: Use upper case letters or turn on Caps Lock when entering the VIN number. If this issue persists, contact the i-HDS Support Hotline for support.
Ref: IHDS-445
Fixed software version and date: fixed in i-HDS 1.004.060 deployed 12-20-2018
17. Rocker Arm Solenoid PID Missing
Problem Description: The PIDs for the Rocker Arm Oil Control Solenoid A are missing. Currently, the ECU does not report these values to i-HDS.
Known affected vehicle(s): 2017-18 Ridgeline
Work Around: No known work around at this time. Please contact Tech Line for diagnostic support.
Ref: IHDS-428
Fixed software version and date: fixed in i-HDS 1.004.047 deployed 10-19-18
18. Screen sequence is too fast to perform ignition cycle when clearing DTCs
Problem Description: When clearing DTCs in the Electric Powertrain system and using an MVCI, the ignition cycle does not allow time for the user to cycle the ignition. The screen will display “Turn the ignition switch ON”, but the user will not be able to advance to the next screens.
Known affected vehicle(s): 2018 Accord Hybrid and 2019 Insight
Work Around: i-HDS must be closed using task manager. Restart i-HDS to continue diagnostics. If this issue persists, contact the i-HDS Support Hotline for support.
Ref: IHDS-451
Fixed software version and date: fixed in i-HDS 1.004.047 deployed 10-19-2018
19. Missing vehicle systems after i-HDS software update
Problem Description: After performing an i-HDS software update through HDM, the “System Selection Menu” will have missing systems and will only display the PGM-FI system.
Known affected vehicle(s): All vehicles supported by i-HDS
Work Around: The issue is currently under investigation. A repair, or reinstall, of i-HDS with antivirus software disabled, is necessary. To repair, navigate to the Control Panel, then to Programs and Features. Scroll down to find i-HDS and right-click to bring up the context menu. Select ‘Change’ and proceed with ‘Repair’ when the installation wizard launches. Contact the i-HDS Support Hotline if additional assistance is required.
Ref: IHDS-470
Fixed software version and date: fixed in i-HDS 1.004.047 deployed 10-19-2018
20. Model not recognized or selectable in i-HDS Vehicle Selection Screen
Problem Description: i-HDS is able to obtain the VIN and Odometer information from the vehicle, but the Model is not populated and not selectable. This issue typically occurs after an upgrade to i-HDS has been done without disabling antivirus software.
Known affected vehicle(s): All
Work Around: You will need to repair or reinstall i-HDS, with your antivirus software disabled. To repair, in the Control Panel>Programs and Feature menu right click i-HDS and choose “Change” instead of Uninstall. Contact the i-HDS Support Hotline if necessary.
Ref: IHDS-412
Fixed software version and date: fixed in i-HDS 1.004.047 deployed 10-19-2018
21. Transmission OBS file displaying incorrect Battery Voltage
Problem description: When checking the OBS file for transmission DTCs, the value for the Battery Voltage displays incorrectly as 19V. The transmission ECU cannot record battery voltage above 12 V; HDS has been adjusted to display 12V when battery voltage is above 12V.
Known affected vehicle(s): 2016-2018 Civic 6AT Equipped Vehicles
Work Around: You will need to contact Tech Line for assistance, until issue is resolved.
Ref: HONCUST-789
Fixed software version and date: fixed in HDS 3.103.012 deployed 9-20-2018
22. Motor rotor learning function test will not complete
Problem description: Motor Rotor Position Learning will not complete and will display a failure each time it is attempted.
Known affected vehicle(s): 2017 Clarity BEV
Work Around: You will need to contact Tech Line for assistance, until issue is resolved.
Ref: IHDS-388
Fixed software version and date: fixed in i-HDS 1.004.037 deployed 7-30-2018
23. VIN error and missing model information when connecting to vehicle
Problem Description: When connecting to a vehicle from the i-HDS Home Screen, a VIN Error occurs stating that the VIN is incorrect or invalid, and the user will not be able to get past the Vehicle Selection screen.
Known affected vehicle(s): 2018 Pilot
Work Around: Contact the i-HDS Support Hotline for support.
Ref: IHDS-462
Fixed software version and date: fixed in i-HDS 1.004.031 deployed 6-1-2018
24. Civic 1.5 Turbo EVAP Test fails
Problem Description: When trying to perform the EVAP Function Test, the test may fail to complete. The failure occurs when you are prompted to press the accelerator for 20sec. If you are prompted more than twice, the test will most likely keep looping.
Known affected vehicle(s): All 2016 - 2018 Civic 1.5T
Work Around: You must fully press the accelerator to the 100% position (Wide Open Throttle) during 20 second count down screen
Ref: HONCUST-658
Fixed software version and date: fixed in HDS 3.102.051 deployed 3-26-2018
25. 9 Speed AT displays incorrect calibration ID
Problem Description: When switching to the AT DataList the Calibration ID from the previous DataList is carried over. Example, if you view the PGM-FI DataList then go to the AT DataList the Calibration ID for the PGM-FI ECU will be presented.
Known affected vehicle(s): All vehicles with a 9 speed AT using the HDS software
Work Around: If you restart HDS and go directly to AT DataList the correct Calibration ID will be presented.
Ref: HONCUST-666
Fixed software version and date: fixed in HDS 3.102.051 deployed 3-26-2018
26. Accord 2.0 Turbo EVAP Test fails
Problem Description: When trying to perform the EVAP Function Test, the test may fail to complete. The failure occurs when you are prompted to press the accelerator for 20sec. If you are prompted more than twice, the test will most likely keep looping.
Known affected vehicle(s): 2018 Accord 2.0T
Work Around: You must fully press the accelerator to the 100% position (Wide Open Throttle) during 20 second count down screen
Ref: IHDS-420
Fixed software version and date: fixed verbiage in i-HDS 1.004.012, deployed 1-26-2018
27. Unable to perform EVAP Function Test
Problem Description: Certain pre-conditions are not met to perform the EVAP Function Test.
Known affected vehicle(s): 2018 Accord 1.5L
Work Around: The EVAP Function Test vehicle preconditions require additional engine load to conduct the test. Turn on A/C and/or Rear Defroster when prompted to start the engine.
Ref: IHDS-401
Fixed software version and date: fixed verbiage in i-HDS 1.004.012, deployed 1-26-2018
28. HVAC Data List shows no values
Problem description: When selecting the Data List view for the HVAC system under Body Electrical, there are no data values shown.
Known affected vehicle(s): 2017 Honda Ridgeline
Work Around: No known work around at this time.
Ref: IHDS-366
Fixed software version and date: fixed verbiage in i-HDS 1.003.015, deployed 7-31-2018
29. ETCS (TAC) TEST sets error code
Problem description: ETCS (TAC) Function test sets DTC P24BE
Known affected vehicle(s): 2017 CR-V
Fixed software version and date: Fixed in i-HDS version 1.002.011, deployed 1-12-2017.
30. SRS/SWS/PUH Data List missing data
Problem description: Depending on the vehicle, either some or all of the parameters in this Data List are missing.
Known affected vehicle(s): 2017 Clarity Fuel Cell, 2017 CR-V, 2017 Ridgeline
Forecast fix: 3/7/2017
Fixed software version and date: i-HDS version 1.002.023 3/7/2017
31. MVCI Wi-Fi Setup Wizard hangs
Problem description: Some users have experienced an issue with MVCI Wi-Fi Setup Wizard. When trying to change the network settings on a MVCI, the software hangs and will not allow you to make changes.
Known affected vehicle(s): All
Work Around: There is currently no work around to change the MVCI Wi-Fi setup. Please use USB or Ethernet cable until the issue is resolved.
32. No DataList value for the absolute pressure of ELCM pressure sensor.
Problem description: There is no DataList value for the Absolute Pressure of ELCM Pressure Sensor, which is part of the EVAP system for the 2017 CR-V. The service manual calls out this value when diagnosing EVAP issues.
Known affected vehicle(s): 2017 CR-V
Fixed software version and date: Fixed in i-HDS Ver. 1.003.015 7/13/2017
Ref: IHDS-376
33. i-HDS improperly lists data list parameter “Touch Sensor”
Problem description: The Power Sliding Door and Power Tailgate data list refers to door "pinch sensors" as "touch sensors."
Known affected vehicle(s): 18MY Odyssey
Workaround: Consider mentions of “touch sensor” to mean, “pinch sensor”.
Fixed software version and date: Power Sliding Door fixed in i-HDS Ver. 1.003.015 7/13/2017, Tailgate Fixed i-HDS Ver. 1.004.002 9/28/2017
Ref: IHDS-372 & IHDS-391
34. Security hood switch data list incorrect
Problem description: There are two PID entries for the Security Hood Switch.
Known affected vehicle(s): 2017 CR-V
Work Around: The first PID is non-responsive and should not be used. The second PID is correct in the i-HDS software, however the EWD is incorrect and is being updated to show the correct information.
Fixed software version and date: Fixed in i-HDS version 1.004.002 9/28/2017.
Ref: IHDS-371
35. Service Information System application error
Problem description: When no DTCs are found, “Service Information” will display a Service Information System Application Error.
Known affected vehicle(s): All
Work Around: This is a false error message that only occurs with no DTCs present and can be ignored. When DTCs are present, “Service Information” will function as expected.
Fixed software version and date: Fixed in HDS version 3.102.035 10/12/2017.
36. No On-Board Snapshot (OBS) file created
Problem Description: 2017 Civic Type R is not creating OBS files when DTCs are set.
Known affected vehicle(s): 2017 Civic Type R
REF: HONCUST-639
Fixed software version and date: Fixed in “HDS 3.102.038” 10/23/2017
37. TPMS no DLC signal
Problem Description: After attempting to connect to the TPMS system through the DLC, communication is broken.
Affected Software: HDS version 3.102.035
Known affected vehicle(s): Vehicles with TPMS wheel sensors, direct type system
Work Around: You can reboot the software to continue working on other vehicle systems. To resolve the TPMS issue, you will need to uninstall HDS version 3.102.035 and reinstall HDS 3.102.029 via Honda Download Manager. Contact the i-HDS Support Hotline if necessary.
REF: HONCUST-668
Fixed software version and date: Fixed in “HDS 3.102.038” 10/23/2017
Reprogramming
1. J2534 Rewrite program displays extra programming IDs
Problem description: When performing an update to the 16 Pilot & MDX 9 Speed transmission, J2534 rewrite displays extra programming IDs.
Known affected vehicle(s): 16 Pilot & 16 MDX with 9 Speed transmission
Work Around: Contact Tech Line for assistance in choosing the correct calibration for the vehicle.
Ref: JRWT-46
Fixed software version and date: fixed in J2534 Rewrite Standard 1.00.0015, deployed 2-22-2018
2. Error 54 during J2534 Rewrite reprogramming
Problem description: Some users may experience “Error 54” when reprogramming the ABS/VSA
Known affected vehicle(s): 2013 Accord
Fixed software version and date: PC version 1.0.1.15, Data base version 30-AUG-2016, deployed 9-5-2016.
3. IMA battery types not displayed
Problem description: J2534 rewrite screen does not display the various battery types. These are listed in the Service Bulletin and identified with a 3-character code.
Known affected vehicle(s): 2003-05 Civic Hybrid, 2005-07 IMA ACCORD
Forecast fix: Fixed with J2534 Rewrite version 1.1.0.1 Database Update 07-FEB-2017
Work Around: If you are still experiencing an issue, you can still use the matrix “Reference A” at the end of this document.
Fixed software version and date: J2534 Rewrite 1.00.0012_20170207 2/14/2017
4. Error 50 data link communication error displays
Problem description: There are some instances where J2534 rewrite is unable to start vehicle system reprogramming. The PC will not communicate with the VCI.
Known affected vehicle(s): All
Work Around: Confirm that the correct VCI is selected from the Honda Launch Pad, or the J2534 Rewrite “Setting” menu – choose “Device”. Select the VCI in use.
Fixed software version and date: J2534 Rewrite 1.00.0012_20170207 2/14/2017
Ref: JRWT-9
5. J2534 Rewrite displays "PGM-FI (Diesel)” in the System Selection screen
Problem Description: When performing a CM update the PGM-FI ECU may be listed as PGM-FI(Diesel). Though mislabeled, that ECU name applies to gasoline vehicles as well.
Known affected vehicle(s): Multiple Vehicles
Work Around: The J2534 Rewrite is a global application and is subject to occasional market bleed-over. Select “PGM-FI (Diesel)” and proceed with update as normal.
Ref: JRWT-38
Fixed software version and date: Fixed in “J2534 Rewrite version 1.1.0.2 Database Update 06-OCT-2017” 10/12/2017
Immobilizer (VSP Subscribers Only)
1. Immobilizer Setup Tool not found error message
Problem Description: Error message appears when launching the Immobilizer Setup Tool. The error message tells the user that Windows cannot find the executable “Grade-X Runtime.exe”.
Known affected vehicle(s): All vehicles equipped with an immobilizer system
Work Around: This issue has been found to be caused by antivirus software running on the PC during installation. To resolve the issue, the software must be reinstalled with antivirus software disabled. To reinstall the software, you will need to uninstall the corrupt Immobilizer Setup Tool software using the Control Panel on your PC, disable the antivirus, and then perform a “Check and Install” with the Honda Download Manager. For additional support, contact the Special Tools Hotline.
Ref: HONCUST-877
Fixed software version and date: IST 1.3.6 deployed 9-12-19
2. No Communication Message with key in the ignition
Problem Description: A no communication message is displayed with the Immobilizer Setup Tool when attempting to access the immobilizer system with the key in the ignition.
Known affected vehicle(s): 2005-2008 RL
Work Around: The issue occurs in Immobilizer Setup Tool version 1.3.1. Release. A previous version of Immobilizer Setup Tool is needed. Contact Special Tools Hotline for support with downgrading Immobilizer Setup Tool.
Ref: HONCUST-874
Fixed software version and date: IST 1.3.3 deployed 6-11-19
3. Cannot add keys using the Immobilizer Setup Tool
Problem Description: User will get prompted with a “Immobilizer system is not normal” when attempting to add keys or performing “System Check”.
Known affected vehicle(s): 2003-2007 Honda Accord and 2004-2006 Acura TSX
Work Around: The root cause for the failure is being investigated. If this occurs, contact the Special Tools Hotline for support.
Ref: HONCUST-736
Fixed software version and date: IST 1.2.9 deployed 7-2-19
4. No Communication Message with key in the ignition
Problem Description: A no communication message is displayed with the Immobilizer Setup Tool when attempting to access the immobilizer system with the key in the ignition.
Known affected vehicle(s): 2005-2008 RL
Work Around: The issue occurs in Immobilizer Setup Tool version 1.3.1. Release. A previous version of Immobilizer Setup Tool is needed. Contact the i-HDS Support Hotline for support with downgrading Immobilizer Setup Tool.
Ref: HONCUST-874
Fixed software version and date: IST 1.3.3 deployed 6-11-19
5. Immobilizer Setup Tool displaying ‘No items defined’
Problem Description: The Immobilizer Setup Tool displays a ‘No items defined’ message after logging into and validating credentials. Some users are not able to progress past this point to ADD/DELETE keys, reprogram PCM, etc.
Known affected vehicle(s): Various
Work Around: This issue does not affect all installations of Immobilizer Setup Tool. If you experience this issue, please call the i-HDS Support Hotline to begin troubleshooting procedures.
Ref: HONCUST-702
Fixed software version and date: fixed in IST 1.2.7, deployed 2-22-2018
6. Unable to replace ECM/PCM for older vehicles
Problem Description: Using the Immobilizer Setup Tool, you may be advanced to the next screen on some older vehicles automatically, and without user interaction. This can prevent proper ECM/PCM programming for replacement.
Known affected vehicle(s): Vehicles that use Type I Immobilizer (96-04 RL, 97-01 Prelude, 97-05 NSX)
Work Around: If you experience this, try reloading the software.
Ref: HONCUST-665
Fixed software version and date: fixed in IST 1.2.7, deployed 2-22-2018