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IRF Responsibilities
Independent Repair Facilities (IRFs) are responsible for providing software and hardware that meets the ServiceExpress site minimum requirements. If a ServiceExpress issue is diagnosed as something that only occurs on a PC or Network at your shop or cannot be duplicated by the ServiceExpress Support Center, the issue will need to be resolved without ServiceExpress support assistance.

The following computer-related scenarios are not supported by ServiceExpress support and should be supported by your shop's Information Technology (IT) staff.

1. Verifying network configurations - Client/Server, Domain, Workgroup, or Peer-to-Peer
2. Confirming network server/master computer name(s)
3. Network connectivity - Authentication, Hubs, Routers, Firewall, or Wireless
4. Drive mappings
5. Configuring a laptop PC for HDS usage
6. Installing Internet Explorer web browser plugins (e.g. Adobe Reader, Flash, Shockwave, SVG Viewer)
7. Upgrading PC software - Internet Explorer web browser or Windows Operating System and any applicable updates
8. Antivirus, spyware, adware or other malware issues
9. PC Security - disabling pop-up blockers or adjusting PC or network firewall
10. Local printing issues

Issues diagnosed as vehicle issues are not supported by the ServiceExpress Support Center.

Vehicle issues that cannot be resolved by your shop should be referred to an authorized Honda/Acura dealer.

You can also call us toll-free at (877) 504 - 3571 , or mail us directly at

   American Honda Motor Co., Inc.
   1919 Torrance Blvd., Torrance, CA 90501
   MS 500-2C-11A, ATTN: Service Express Help Desk


Thank you.