Automatic emergency call

Detail
Your vehicle may NOT be able to connect to a PSAP operator if:
  • The 12V battery is too low.
  • Your vehicle is in an area without adequate cellular coverage.
  • There is a problem with the eCall system itself or its peripheral equipment such as the microphone or speakers.

If your vehicle is involved in a collision, the vehicle will attempt to connect to a Public Safety Answering Point (PSAP) operator. Once a connection is established, your location information will be sent to a PSAP operator with whom you will be able to speak.

When an emergency call is initiated, the vehicle speakers are disabled so that you can hear the operator.

When the power mode is set to ON, the eCall indicator lights up in green for 1 second, then in red for 1 second.

If the eCall system is working properly, the indicator will light up in green.

  • Green: eCall system is ready.
  • Blinking in green: eCall system is connected and making an eCall to a PSAP operator.
  • Repeating a pattern of short flashes of the red light: The eCall system has failed to connect to an operator. The eCall indicator will continue this pattern for five seconds, then it will light up in green.

If the 911-based eCall system is disabled in the event of a critical system failure, the following warning will be given to the occupants of the vehicle:

  • Red or blacked out: A problem with the eCall system has occurred. If the indicator stays red or blacked out even after you have restarted the vehicle, have the system check by a dealer.
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